FREQUENTLY ASKED QUESTIONS

Questions

• How do I book my holiday?

• We have young children, can they join in Ski School?

• Do I need to pre-book Ski School?

• Should I buy a Portes du Soleil or Chatel lift pass?

• Do I need a photograph for my lift pass?

• Do the Chalets have log fires?

• Do you provide towels in the Chalets?

• Can our children have an earlier evening meal?

• I have a special diet, can you cater for me?

• Can I get to Chatel by train?

• How long does it take to drive from Calais?

• What is the transfer time from Geneva airport?

Answers

• How do I book my holiday?

  • Phone us on 00 33 6 83 49 47 38 or 00 33 4 50 81 34 95

    • or

  • Email us at: coral@snowtravelholidays.co.uk

• We have young children, can they join in Ski School?

  • Club Piou Piou, for children age 3 to 6 years

  • The International Ski School run classes for 4 & 5 year olds and for older children

• Do I need to pre-book Ski School?

  • We would always recommend pre-booking to avoid disappointment. This is particularly important during the High Season.

• Should I buy a Portes du Soleil or Chatel lift pass?

  • Generally most skiers/boarders purchase a Portes du Soleil pass. This is essential if you would like to take advantage of our guiding service.

• Do I need a photograph for my lift pass?

  • With the new hands free system you only need a photograph for a lift pass of 8 days or more. We can usually arrange for your passport photo to be scanned.

• Do the Chalets have log fires?

  • Yes

• Do you provide towels in the Chalets?

  • Yes

    • Inclusive for L'Etringa

    • for a small fee in L'Optraken

• Can our children have an earlier evening meal?

  • We do encourage all young children to eat early, at around 6pm. Just talk to our chalet chef on arrival about the type of food you would like them to provide, or better still let us know in advance by emailing
    coral@snowtravelholidays.co.uk

• I have a special diet, can you cater for me?

  • We can cater for special diets; vegetarians, vegans etc. We would appreciate it if you could let us know in advance of your holiday. Please email: coral@snowtravelholidays.co.uk

• Can I get to Chatel by train?

  • You can get to Thonon from the UK by train. Please let us know if this is going to be your mode of transport and we may be able to collect you by mini bus.

• How long does it take to drive from Calais?

  • Travelling via the Autoroutes it usually takes us between 8 and 10 hours.

• What is the transfer time from Geneva airport?

  • Chatel is one of the most accessible alpine resorts, with a transfer time of around 1.5 hours, subject to road and traffic conditions.